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Quality  is  defined  in  many  ways  in  literature.  In  general  we  can  say  quality  is

conformance to requirement. The conformance to requirement fails due to variations present,

thus variation is enemy  of quality. Since the consumers throughout the  world are becoming

more and more quality conscious. Customer expectations are reaching high all the time. The

opening up of market by globalization has made manufacturers to rethink their quality policy.

The prospect of the company lies in the hands of the customer. “Customer is the king”, this

statement  applies  exactly  to  present  situation.  Thus  in  today’s  world  the  quality  becomes

customer, market and competition driven instead of being only production driven. In order to

identify and eliminate variations and maintain the quality of product several quality systems

has been developed from past few years 

In the wake of such a scenario, manufacturers are digging deep to find an appropriate quality

system. Systems such as ISO have limitations like too much documentation, apart from being

a process based system. TQM on the other hand set too high quality standards of zero defects,

which  often  becomes  impracticable  in  certain  industries.  Another  alternative  gaining

momentum in the recent years is the “Six Sigma Quality System”. Six Sigma quality system

combines  the  advantages  of  process  based  approach  and  the  product  based  system.  It

anticipates that some defects are bound to happen but at 3.4 defects per million opportunities.

The  probability  of  defective  is  almost  negligible.  Six  Sigma  develops  a  network  with

customer  in  mind,  it  reorganizes  the  entire  system  and  changes  the  quality  concepts  from

input and reaches ahead to customer satisfaction. The customer response is used as feedback

for future developments. 

But  as  such  if  we  see  the  history  of  Six  Sigma,  it  is  first  successfully  introduced  in

Electronics,  IT  and  Mechanical  industries.  And  now  it  is  spreading  to  other  industries.

Likewise  Six  Sigma  is  new  concept  for  Textile  Industry  too.  Currently  in  India  only  4  –  5

textile industries have started to implement of Six Sigma.

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