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A MODEL OF RELATIONSHIP BETWEEN TQM PRACTICES AND QUALITY PERFORMANCE IN INDIAN MANUFACTURING INDUSTRY

 

Recognition of quality management as an important factor holds the key to
competitiveness in the global market irrespective of the size of the company. All
companies strive for better performance, since a high performance level means greater
competitiveness, which in turn generates more money. Total Quality Management
(TQM) is primarily found in manufacturing organisations to improve quality
performance.

Quality management, by means of TQM is considered to promote
organisational performance characterized by competitiveness and long-term
profitability.  we presents an approximate generalized field data based model of
relationship between TQM practice and quality performance in Indian context. A
diagnostic research instrument has been designed to study the companies that have
implemented TQM and mathematical models are developed from field data.


Sensitivity analysis is carried out to find the robustness of the proposed model.
Sensitivity analysis indicates customer involvement and satisfaction factor turns out to
be most sensitive for 80 % of the TQM initiative where as employee empowerment was
least sensitive for 60 % of the TQM initiative thus needs strong improvement. The
other most sensitive factors are involvement of employees and supplier involvement.
Other factors which need strong improvement are management support and employee
satisfaction in Indian context.


The models have been formulated mathematically for the Indian manufacturing
companies. The comparison of values of dependent term obtained from field data and
the mathematical models shows that the mathematical models can be successfully used
for the computation of dependent terms for a given set of independent terms.
Indian industries can use TQM implementation factors to obtain detailed understanding
of existing quality management practices and link them with quality performance
measures.

Managers can use the instrument to evaluate the perceptions of quality
management in their companies. These measurements can help decision makers
identify those areas of quality management where improvements should be made. Also,
comparisons of different companies or divisions can be made to help prioritize quality
management efforts towards performance improvement.



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Tue, 12/04/2011 - 07:44

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